Tel:0755-86193667 86193647
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CRT Group Design(hk) Co.LTD. 人和时代集团(香港)有限公司
Name:Summer _ QQ:1622982 514032062
E_mail:hotelcis@163.com
CRT Group Design(hk) Co.LTD. 人和时代集团(香港)有限公司
如何保证酒店可持续发展和促进酒店标志成长?
Post by hotelvi, 2013-7-9, Views:成功的酒店酒店标志形象是以顾客感知价值为基础,以满足顾客需求为核心,以市场为导向的持续性定位。而保持这种定位的关键在于以顾客满意度为基础,采取具有长期性和竞争性的定位策略。所谓“酒店标志设计三度”即酒店标志形象认知度,酒店标志顾客满意度和酒店标志顾客忠诚度。
1酒店标志形象认知度
酒店标志形象认知度是指酒店标志在社会上的传播效应,通过传播机制的作用,酒店形象标志获得的社会所认可的声誉和影响力。在中国经济的酒店品牌概念中,我们经常用著名的品牌酒店标志,驰名酒店标志设计以及一系列有关的等级性酒店标志概念来反映和表示酒店形象标志的社会认知度。
2.顾客满意度
酒店标志设计识别受到顾客满意度是指顾客在识别过程中对酒店形象标志所形成的满意感知的大小。顾客满意包含三个方面的基本内容:即理念满意、行为满意和视听满意。理念满意指星级酒店标志设计理念获得顾客认可并给顾客带来的满足程度,它是顾客满意整体的思想基础。理念满意建立顾客与酒店标志的情感联系与共鸣,酒店通过自己的酒店标志理念传播,架起酒店标志与顾客沟通的桥梁;行为满意则是指全部酒店标志经营的行为及其结果带给顾客的满足状态,其中最重要的就是“产品满意”和“服务满意”,它们是顾客满意系统的核心;视听满意是指酒店标志视觉表象因素(例如名称,酒店标志设计,标识和方案图案等)和听觉因素(如经营口号,广告用语等)给顾客带来的感知状态。以上三个方面的内容可以归结为两点:顾客全方位满意和顾客全过程满意。顾客全方位满意即指当顾客与酒店标志特征的每一个方面接触与互动时,都能够形成一种满意的感知;全过程满意即顾客从第一次接触酒店标志到终止接受该酒店标志的全部过程的每一个环节上都能形成某种满意的感知。
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Tags: 标志设计 星级酒店标志设计
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