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如何让消费者对酒店服务加倍信任？
Post by hotelvi, 2013-5-16, Views:经济型酒店一般会采取组织内部暗访队和聘请专业暗访公司的形式，对分店进行监督，这些都必须付出相应的人力与物力成本。
以往酒店业羞于启齿的投诉却被经济型酒店看成是低成本监督的法宝：把会员投诉放在监督标准最重要的一环，而把暗访监督放在了次要环节。
在经济型酒店网站特设的会员投诉区里，全是入住过的客人提出的不满和问题，有些甚至言辞尖锐。对此酒店表示，对于投诉帖，经济型酒店一律不会删除，而是把它们看成有效监督的一个方面而予以鼓励。
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