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Post by hotelvi, 2013-6-24, Views:一般的主管，当下属发生事故时，第一件想到的就是——如何隐瞒上司，或向上司报告。这时，难免会窥伺上司的脸皮，以此作为自己行动的依据，图谋保全自我。
也许有些主管会反驳：
“不！那里是这样，我首先想到的是下属的安全和受伤的情况，以及保险等问题，绝不会顾虑到自己……”
然而，只要稍加注意，不难察觉这是违心之论。
另一个例子是，当顾客向你提出不满时，你首先想到的，是归罪于下属的错误或疏忽，然后板着脸说教：
“这件是怎么一回事，你自己要负起责任，不要老是让我替你向上司辩解……”
由上面这些话，显然的可以知道，他是担心上级的怪罪，才说这样的话。
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